FAQ

Q: How long are rental contracts?

A: Contracts are set up on a daily, weekly, or monthly basis. Rates are calculated on a 40-hour work week. The industry standard for a month is a 28-day cycle to keep it consistent all year long.

 

Q: What is the difference between platform height and working height?

A: Platform height is where your feet will be at full extension of a machine. If a boom is a 40-foot boom, at its highest outreach your feet will be at 40 feet. Working height is an additional 6 feet from the platform height. This is based on the average height of the operator with their hands over their head. On a 40 foot boom the working height is 46 feet.

 

Q: Do you rent harnesses?

A: No. Harnesses are for purchase only. For safety reasons, when a harness is opened, it cannot be returned.

Q: What is the customer responsible for when renting a machine?

A: Every machine has a customer responsibility decal on it to show the basics of what the customer what they should be doing during the rental period. These items includes checking fuel levels, greasing the machine, checking battery water levels, reporting any leaks or issues to the service department, and cleaning the machines before they are returned to name a few. You can find the entire list detailed out in the rental contract.

Q: Who is responsible for damages to a machine during a rental?

A: The customer or company renting the machine is liable for any damages that occur during the rental. We understand that accidents happen, so we recommend that you report them to our service department right away so the issue can be addressed promptly.

Q: Who is allowed to operate a machine that is being rented?

A: Typically, only the company renting the machine should be using it. That company is liable for the machine while it is on rent. If a subcontractor has permission to use a machine, the company that is renting is still liable if something happens.

Q: Do I need a license or certificate to rent a machine?

A: No, however anyone operating a machine should be familiar with the operations and safety standards. We offer courses that companies can set up with our team to familiarize their employees with operations.

Q: When do I need to wear a harness?

A: A harness is required to be worn at all times and attached when in a boom. When operating a scissor lift, a harness is not required unless the guard rails are removed. However, some job sites will require full safety precautions to be allowed on site.

Q: Can I pick up or move a machine to a different job site?

A: If you have the appropriate truck or trailer to move equipment, then yes. A certificate of insurance must be supplied for a customer to pick up or move our equipment.

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